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Frequently Asked Questions

General

Are these real diamonds?

How do you verify these are real diamonds?

Are these diamonds mined or lab grown?

Why do you use both naturally mined and lab grown diamonds?

What grades are these diamonds?

What is your return policy?

How do I start a return?

How do I exchange an item?

What about a ring that doesn't fit?

What if I receive a damaged item?

Returning or exchanging a gift?

How long will it take for my order to arrive?

What’s the shipping policy?